Some links to articles discussing empathy in dentistry...C. YARASCAVITCH, G. REGEHR, B. HODGES, and D.A. HAAS, University of Toronto, Toronto, ON, Canada
Objective: The demonstration of empathy in dentist-patient interactions significantly affects treatment outcomes, however studies have shown that empathy declines as dental students progress through training.
In our previous work with dental students, evidence of decreasing emotive empathy (Emo) combined increasing cognitive empathy (Cog), localized to the professional context, was interpreted as being consistent with the formation of detached concern as a model of professional empathy
http://iadr.confex.com/iadr/2009miami/webprogram/Paper118320.html
It sounds awesome; it sounds difficult. It probably is the most important part of the dentist - patient relationship. If you’re talking with a patient and can identify to the extent of thinking, “If I were he, knowing what I know about dentistry, how would I want to be treated?” then you have achieved empathy. This is the beginning of trust.
http://www.spiritofcaring.com/public/218.cfm?sd=75
Further, first-year dental students had significantly higher empathy scores than students in any subsequent year. Consistent with the literature in medical settings, the timing of the decline in empathy levels corresponded to increases in patient exposure. We suggest that training students in the interpersonal skills designed to enhance the dentist-patient relationship should continue throughout dental school training.
http://www.jdentaled.org/cgi/content/abstract/69/3/338